The seller is using eBay's Global Shipping Program and my item was shipped through Pitney Bowes service. It was damaged during shipping. SO FAR THE GLOBAL SHIPPING HAS NOT CONTACTED THE BUYER OR ME AND IT IS OVER 12 DAYS. 16-02-2019 9:12 AM - edited ‎16-02-2019 9:13 AM. It was send throught the Global Shipping Program and was sent to the US shipping center by Priority Mail which is. Do they check items in Kentucky? International returns are not … Now I am at a dead end and I have no idea how to go on in this case. Once an item has been forwarded by the US shipping center, … I have the same problem, but eBay.at / eBay.de won't help me. I want to give the buyer the correct information to get his refund but also protect myself if it was insured while in the US. However, when I receive it, I notice the parcel's external box was damaged… When the machine answered I said "global shipping program damaged item". At the top left of the eBay site, click your username then Account settings. I WILL NOT USE GLOBAL SHIPPPING AGAIN. That got me speaking to the right department. I received a notebook, bought on the 28th of July 2017 about one week ago. You will not be responsible under the eBay Money Back Guarantee or PayPal Buyer Protection Programmes for the loss of, or damage to, a GSP Item after its acceptance at the UK Shipping Centre. One seller had double-boxed a delicate collectible and the buyer received it single-boxed and damaged. Global Shipping Program - Item arrived damaged (poorly repackaged) May 13, 2014 10:30 PM Subscribe Hello all -- I had purchased an expensive antique item from a US seller on Ebay … That being said items do sometimes get damaged during … The item was wrapped well when it left me and there was no damage showing on the box "received pictures". The eBay … Luke, you are not responsible for damage in transit and you shouldn't refund, advise your buyer to open a case stating 'damage in transit' you then respond to the case stating global shipping arranged delivery, Pitney Bowes will then refund the buyer, you keep the payment. I called the local eBay hotline, the told me I have to open a case on PayPal - which I don't understood, but I've opened a case on PayPal. When you use the Global Shipping Program, you're responsible for getting packages safely to the US shipping center. You can opt out of the Global Shipping program at any time. Click Site Preferences on the left. -- Locate item that arrived damaged … You want to return an item That got me speaking to the right department. I am looking for some advice regarding refunds and the global shipping programme. I WAS THE ELLR AND THE ITEM WAS RECEIVED BROKEN IN CANADA. However, each eBay international standard delivery shipment includes a $100 shipping protection plan to help in case of lost or damaged items.” Note that both eBay programs are optional. Ebay … On the line with eBay. About 2 weeks ago, I won an eBay bid listing on a Swarovski crystal. ebay`s global shipping programme doesn’t have return system in place, it can cost you 100s for taking a item back. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. Buyer opens case and it's between him and eBay. Due to the age of the thread, it has been closed to further replies. I will refund the buyer, but can I claim back the cost of the item through the global shipping programme? Rep says that they open packages and inspect for damage and if there is no damage they forward to recipient, if there is damage they contact the seller. In most eligible cases, the buyer is fully covered by either the eBay Money … eBay… The Global Shipping Program makes your items available to more than 60 million buyers worldwide. The claim is about USD 250,--, neither the seller and the buyer is responsible for the claim but I have the financial damage now. Please feel free to start a new thread if you wish to continue to discuss this topic. Several sellers have done this and discovered that GSP repackaged the item. When the machine answered I said "global shipping program damaged item". Top Rated sellers, as well as sellers with at least 300 transactions during the previous … The case must be opened through eBay not Paypal. ... Well, AF, another shining example of ebay… Of course you're protected, as it says right here: http://pages.ebay.com/help/sell/shipping-globally.html#protected. Scroll down to seller protection, then click terms and conditions: http://pages.ebay.com/sellerinformation/shipping/globalshippingprogram/faq.html#center. Ebay's global shipping program offers the following assurance: You aren't responsible for item loss or damage that occurs after the item is forwarded by the US shipping center. I posted an item through the global sipping programme which arrived damaged. Share best practices, tips, and insights. Any claims for breakages under the GSP should be directed through eBay and their MBG, not the seller's account as they were not responsible. I wrote the mail with the whole story, photos, ... 6. eBay wrote me, that the can't help me because I've opened a case on PayPal. So, it appears that eBay's Global Shipping Program can reject forwarding of a package and then either destroy or resell the items in question (while giving a full refund to the buyer). However, eBay will remove neutral or negative feedback associated with Global Shipping … The item never turned up with the buyer in the US so he, naturally raises a complaint. If a Global Shipping Program item arrives damaged, you would file a “return request,” just as you would in a non-GSP transaction. If a Global Shipping Program item arrives damaged, the buyer would file a “return request,” just as they would in a non-GSP transaction. Thank you. I haven't had this happen before and I do not know what to tell the buyer to do as I think I am protected also as it was sent Priority and probably was damaged between the US and Canada. The item was not as described in the listing. Once you’ve paid for your item, the seller sends it to the global shipping center. You are out of the picture. The buyer should be reimbursed by Pitney Bowes. Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. Select Edit beside Offer … My buyer filed a case and I thought sellers were protected if the item was damaged after leaving US SHipping center. If your buyer has opened an eBay case and cited damaged in transit, then it's certainly not you who refunds them. 3. I've tried the following way: 1. In many cases the buyer is covered by either … Once an item has been forwarded by the US shipping center, you won't be responsible for refunding the buyer if an eBay … Hi All I sold an item via the Global Shipping program. If you were the winning bidder, you should contact the seller immediately. Claims for breakages (danage in transit) and even the wrong item arriving, due to mistakes at the GSP hub, are dealt with through ebay and the GSP … In many cases the buyer is covered by either the eBay Money Back … If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes.Often times eBay … Get quick answers to important questions to get you selling faster and better! A package is damaged in transit. How do you follow up with Ebay on this? USPS Priority Mail automatically covers packages that are damaged or lost up to a value of $50 for all eBay sellers. ****************************************************************************************, ****************************************************************************. Any help will be appreciated. You're protected from negative / neutral feedback, and have control over which items you want to ship through the program. I have just received an email from a buyer in Canada that the item he purchased has arrived in damaged condition. Once the case is open then you call or the seller calls to move the case to the GSP team to deal with the refund. Find the Shipping preferences heading (eBay.com) or Postage and packaging preferences … Global Shipping Program damaged my item Global Shipping Program damaged my item Jan 6, 2014 9:54:34 AM. If GSP continues to … {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Copyright © 1995-2021 eBay Inc. All Rights Reserved. so bit of a grey area if the seller is responsible for the item being damaged BY a shipping centre, assuming the protection is the same … http://pages.ebay.co.uk/shipping/globalshipping/seller-tnc.html. Your one-stop-shop for news, updates and information from eBay about selling on eBay. No, you don't give a refund. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem … 3. eBay … I will refund if I need to do that but the way I read the Global Shipping and Seller Protection it sounds as though it needs to be determined whether it arrived at the US Center in damaged condition. The good is that your item is inspected by eBay in the forwarding process and confirmed that the item … The Global Shipping Program works best for items with an average sale price of over $50. As eBay has no control over Paypal they are two seperate companies. Has anyone successfully had Ebay pay for a damaged item? 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